Recent Posts

Who is responsible for rental property damage?

2/21/2019 (Permalink)

Commercial Who is responsible for rental property damage? When a rental property floods, who is responsible for the repairs?

Water damage can strike both renters and property owners alike. A large water related disaster can render a property uninhabitable and cause permanent damage to the resident’s personal belongings.  When water damage strikes an apartment, who is the responsible party? The owner or the tenant?

Tenant Rights

Generally speaking, the responsibility of property maintenance falls on the landlord. If a landlord refuses necessary repairs or fails to address them in a timely fashion, and his negligence results in damage to the tenants property, (such may be the case with mold) they may be liable for the cost of replacing the affected items. Although details can vary from state to state, there are certain basic principals in place that outline the liable party. If in doubt, check with your local housing authority. 

Keep Lease Current

It’s a good idea to be aware of the terms laid out in your rental agreement/ lease as it pertains to property damage. Rental properties generally have property insurance and the lease agreement should specify what is covered and what is not.

Rental Insurance

It is a good idea to have a rental insurance policy in the event of an accident. Many property managers require rental insurance. Coverage can vary from policy to policy. Some policies cover property damage, theft, personal belongings and even lodging in the event of a displacing emergency. It’s a good idea to look into obtaining a rental insurance policy, and if you already have one, it’s good to be familiar with what is and what is not covered.

Property management/ owner duties

Any landlord is responsible for keeping the apartment maintained to an acceptable level of livability. Basic plumbing, appliance and electrical maintenance is the responsibility of the landlord, as is basic property upkeep. The landlord can be held negligible for damage incurred due to failing to perform these basic functions.

Damage to personal property

Damage to the building itself, as well as utilities and appliances should be covered by the property owner’s insurance policy. Damage to personal property falls under the responsibility of the party who caused the damages, which may or may not be the tenant.

We’re always here to help

 When rain hits the the Lake Oswego metro, SERVPRO of Lake Oswego/ West Linn is on standby to help our local residents and businesses with their water damaged homes, apartments and businesses. If recent storms have caused flooding or a pipe has burst, our highly trained technicians are ready 24 hours a day, 7 days a week, to respond immediately to flood or water damage at your West Linn property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as quickly as possible. Our local technicians will closely monitor and document the drying process to ensure your property is back to normal. Call us today. 503-635-6233

Water Damage: Time is of the essence!

2/19/2019 (Permalink)

Water Damage Water Damage: Time is of the essence! When it comes to water damage, the longer you wait, the more secondary damage WILL happen. Call us today! 503-635-6233

Major water damage requires a bit more than just a mop and a few towels. Failure to start the remediation process as soon as possible can put you at risk for more extensive damage. The IICRC recommends starting any major water remediation process immediately to avoid severe, long term structural problems.

Here are just a FEW examples of some of the issues you can face if you wait to act on a water loss:


Failure to ventilate and dehumidify the structure in an expedient manor can result in extensive mold growth. Even after the structure has been dried, additional anti-microbial measures should be taken to avoid growth in the future. A professional should be contacted to determine the areas with higher mold susceptibility.


The area needs to be dried in a timely manner to avoid wood rot. Wood is not the only building material subject to damage when exposed to water. For example, laminate, and other materials can separate from the surface with long tern water exposure.


Heath problems associated with mold growth are well documented. Another concern that should be considered is the type of water that created the damage. Clean water can cause enough damage on it’s own, but when black or grey water is added to the mix, dangerous fungus, bacteria and other micro-organisms become a concern.

SERVPRO of Lake Oswego/ West Linn is a water damage specialist with a documented history of fast, reliable and professional results in both the commercial and residential sectors. We are also available 24/7, because an emergency does not wait to be scheduled. If you need immediate help, call us now. 503-635-6233

Heavy Rains Can Equal Property Damage In Lake Oswego

2/18/2019 (Permalink)

Storm Damage Heavy Rains Can Equal Property Damage In Lake Oswego Heavy rains can be a problem for Lake Oswego homeowners. SERVPRO of Lake Oswego/ West Linn is always here to help.

Many natural bodies of water provide hours of fun and relaxation to Lake Oswego and West Linn residents. If they overflow due to heavy rains, flooding can rush into homes and cause extensive damage. Mitigating such damage by professionals restores homes to pre-flood condition. 

When residents find their floors soggy with water, flood damage is already beginning. Carpets become ruined quickly, and the flooring support underneath becomes at risk of becoming severely damaged. Walls made of stucco, drywall and other absorbent materials quickly wick water upwards, making two lines – flood line and a wavy one where moisture prevails. 

SERVPRO professionals use pumps of various kinds to remove standing water. Switching to smaller units helps remove puddles inside usually unnoticed depressions. Afterward, we quickly remove the carpeting and padding. Setting up the machinery to dry out floors comes next. Walls that receive immediate attention can often remain standing instead of being torn away and replaced. We include the treatments needed to kill any pathogens, as well. 

Because flooding inside a home happens on lower levels, many people become surprised at how muggy the air becomes inside their flooded home. Water continually attempts to find equilibrium and uses evaporation and condensation to achieve this state. Opening windows and doors after a flood can help the moisture exit your home to much drier air outside. The air movers used to dry out walls also keeps moisture from settling, and the desiccant machines trap the water molecules before they can condense elsewhere inside your home. 

If flooding occurred inside your kitchen area, we can help restore this area to functioning capacity again. However, unlike other areas of your home where cleaning and removal of silt and other minute debris suffices, government regulations require the disposing of all foodstuffs. Contact with floodwater, no matter how temporary, renders those items inedible. In cans, there are too many tiny places where dangerous pathogens can hide, and the risk of contamination is extremely high. Bleach may render these pathogens inert, but it can also corrode the can and cause additional problems. 

SERVPRO of Lake Oswego/ West Linn is ready to help you with flood damage when the Willamette overflows in our area. Calling (503) 635-6233 puts you in contact with our 24-hour service and begins the restoration process every flooded home needs.

The Qualities of a Reliable Resotation Service

2/15/2019 (Permalink)

Commercial The Qualities of a Reliable Resotation Service Make sure you investigate the claims of any service provider you enter into an agreement with!

Certain items such as a leaky faucet, small hole in the wall or a broken pipe can fall under the “DIY” category and can be handled by anyone with a basic set of tools and a little know how, but what if you are facing much bigger issues? A flooded basement, severe mold infestation or persistent smoke infiltration? There is no shame in admitting you may need to call in a restoration professional to get you out of a jam. Before you enter into an agreement with restoration contractor, there are a few things you may want to consider. You need to remind yourself that you will be allowing workers into your place of business to perform the work. It would be desirable to find a company that employs trained professionals with substantial experience in the work they are performing. Just because a contractor has made the claim that they are qualified to do the work, does not mean they actually are. In the modern era, it is very easy to falsify information via advertisements and create decoy internet sites. Do your homework.

Is their website legitimate?         

We have all heard horror stories about scammers on the internet and people misrepresenting themselves, but the internet has come a long way and it is also the fastest way to find most services, including restoration contractors. One way to quickly determine if the company’s site is legit is to see if includes informative links to the services they provide. Most reputable commercial restoration contractors will offer the following services:  

After you have clicked on these links, they should take you to pages that offer informative insight into the type of work this company provides. You also may want to check to see if this company has an online presence with YelpFacebook and Google. These sites are a bit harder to falsify.

Read reviews and testimonials

The majority of modern companies have a link on their website that leads to client testimonials. What better way to ascertain if this is the right company for you than reading other clients reports? Also, as mentioned above, most companies have reviews available on Yelp, Facebook and Google. Take a look at these as well. Another thing to look for is if they provide examples of their work.  

Give them a call. Ask Questions!

Any professional service provider should know what they are talking about. They will know their company’s history and should be able to answer basic questions about the service they provide.

SERVPRO of Lake Oswego/ West Linn is a locally owned and operated franchise. We take pride in our involvement in our community, as well as being a part of an elite nationally recognized restoration service.   

We welcome scrutiny and invite you to investigate our claims. If you are needing a reputable and honest fire or water restoration contractor, give us a call today. We would be happy to answer all of your questions and concerns. 503-635-6233

Three things to remember when navigating a fire insurance claim

2/15/2019 (Permalink)

Fire Damage Three things to remember when navigating a fire insurance claim SERVPRO of Lake Oswego/ West Linn can help you after a fire disaster. Call us today. 503-635-6233

Three things to remember when navigating a fire insurance claim.

  1. You do not have to go this alone! SERVPRO of Lake Oswego/ West Linn deals with fire restoration every day. We have helped countless families and businesses navigate the ins and outs of their insurance claims after a fire disaster. We will walk with you, step by step, through the entire process. From initial filing, to working with your adjustor to returning to your newly restored home of business.
  1. Stay Proactive! Turn off utilities such as your water, electrical, gas and any other pertinent utilities. Make sure that the fire is completely out and nothing has been allowed to continue to smolder. Board up entries to prevent vandalism and theft. Finally, keep a close eye on the developing situation to be aware of any additional issues that may arise. Make sure to keep track of expenses and retain all related receipts. Your insurance company may be reimbursing you for the cost of fire related expenses, depending on the provisions made in your policy.
  1. File Your Claims ASAP! All insurance policies with require you to report your losses as soon as possible or within a reasonable time frame. Shortly after contacting your insurance provider, you will be required to submit a claim. Make sure to keep account of all communications. As mentioned above, SERVPRO of Lake Oswego/ West Linn can help you with this entire process and is your ally and advocate in this time of crisis.

If you are faced with the difficulty of a fire loss at your home or business, call us today and we will help you get the ball rolling. The sooner you contact us, the sooner we can help make it “Like it never even happened." 503-635-6233

Mold vs Rust: How to spot the difference!

2/8/2019 (Permalink)

Mold Remediation Mold vs Rust: How to spot the difference! Is it mold or is it rust? That is the question.

Are you able to spot the subtle differences between mold and rust stains? You might see a small red stain and make the assumption that it is rust, but that is not always a safe bet. Before you start any major cleaning efforts, it’s good to be able to identify if that stain is rust, mold, or something else entirely.

Is it normal?

When new stains appear in your home, make certain that they are not the result of infiltrating water or humidity. Try to identify the reason for the stain based on the utility of the room it has appeared in. Mold is found in damp and humid areas, while rust forms during the corrosion of metallic surfaces.

Is it mold or is it rust?

Areas that are typically humid, such as your bathroom and basement, are hot spots for mold growth. If you spot a stain in your shower, sink area or basement that appears to be mold, you are going to want to clean it as soon as possible before it becomes a more pervasive issue. There are different cleaning solutions and methods for cleaning mold, grease, hard water stains and rust. If the incorrect cleaner is used, you may not be able to remove the stain completely.

Recognizing rust                  

Rust is often identified as a red or reddish brown stain on the surface. It is the end result of the corrosion of a metal containing iron. Rust occurs when water or humid air comes in contact with a surface that contains iron. Areas in your home that are prone to rust include, but are not limited to; water pipes, metal roofing and chimneys, oil tanks for homes equipped with oil heating, electrical panel boxes and nails.

Recognizing mold


The smell of mold is very distinctive. It has a very intense musty, dirty and earthy sent. If you find yourself opening your windows often to alleviate this smell, then you may have a mold problem.


Mold comes in many varieties and there are many different species of mold. It can appear as black spots, grey dust or white and thread-like in areas that have remained excessively damp for long periods of time. If you are unsure of what you are looking at and if it is mold or rust, you may want to call in a professional to perform an inspection just to make sure. When you family’s health is at stake, it is always better to error on the side of caution.

Remediation & Removal

Once you have established that you definitely have a mold problem in your home, it’s time to find a professional mold remediation service. SERVPRO of Lake Oswego/ West Linn is a highly reputable mold remediation resource for the Portland area. We are trained mold damage specialists who get started quickly to get your home back to normal, with specific training and certifications to handle your restoration needs. Call us today for a consultation. 503-635-6233

The Importance of Mold Remediation

2/7/2019 (Permalink)

Mold Remediation The Importance of Mold Remediation If you spot mold in your home, there may be a much bigger problem. Give SERVPRO of Lake Oswego/ West Linn a call today!

Mold thrives in a warm and damp environment. This condition can be created in your home due to a variety of reasons such as rain or storm activity, roofing damage or malfunctioning pluming. There are many unwanted health issues associated with mold growth such as:

  • Allergies
  • Respiratory problems
  • Unwanted foul and/ or musty odor
  • Discoloration of walls and affected areas

Attempting to remove the mold problem yourself comes with many unseen risks to you and your family’s health. A better option would be to call a professional mold removal contractor with the experience and training to safely remediate the problem. SERVPRO of Lake Oswego/ West Linn has the equipment and training to safely isolate and eliminate your mold problem without exacerbating it and spreading it to other unaffected areas of your home. Our team is trained in procedures designed to save time and money and prevent a future outbreak.

Preventative Measures

Mold remediation is only half of the solution. The source of the issue will need to be addressed to eliminate the potential for the mold to return. Our team of experts will work to identify the source of the mold problem. Some potential culprits include, but are not limited to; faulty HVAC systems, malfunctioning plumbing and appliances and roofing failure. Here are a few things to consider when attempting to eliminate the source of mold:

  • Identify plumbing and structural leaks
  • Examine windows and seals to identify condensation and leaks.
  • Inspect your property’s HVAC system to insure there are no leaks and that the system is working to promote adequate airflow throughout the entire structure.

Humidity is the most common cause of mold in a building. Typically, humidity is a result of inadequate ventilation. Our team is equipped with equipment that can measure the humidity in your home to make certain that is at an acceptable level.

If you suspect that you may be facing a mold issue in your home or business, call the experts at SERVPRO of Lake Oswego/ West Linn today to schedule a consultation with one of our highly trained staff members. We are always here to help. 503-635-6233

The Many Faces of Storm Damage Restoration

2/6/2019 (Permalink)

Storm Damage The Many Faces of Storm Damage Restoration If you live in the Lake Oswego area, a storm is ALWAYS brewing. Good thing SERVPRO of Lake Oswego/ West Linn is ALWAYS here to help. 24/7.

The damage a storm does to your home is contingent on the type of storm in question. Additionally, the level of severity of the storm has an impact of how much damage your home will sustain as well as the area that will be affected.

An example of this would be the effects of heavy, torrential rains verses the effects of a hailstorm. A hailstorm has the potential to damage your roof and external parts of your home but leave no water damages, while heavy rains can cause flooding and water damage, but not have any effect on your roof shingles or siding.

After a damaging storm has passed and your home or business has been left with damage, you will need a restoration contractor with the reputation, staff, equipment and knowledge to get the job done fast and expediently. We believe we are that company.

Here are two examples of the many types of storm damage you may encounter in the Portland area:

  • Flooding – The main concern when it comes to flooding will be water damage to your home of business. The restoration company you go with will need to be able to handle water damage restoration work and all the many variables that come with it.
  • Wind – This can be a big issue for those of us who live at the base of the Columbia River gorge! Damages from strong winds can include damage from flying debris and organic material that can damage roofing and break windows and sometimes affect structural components of the building. It is a good idea to choose a company that can assist with structural restoration.

Regardless of the type of damaged sustained in the Portland metro area, SERVPRO of Lake Oswego/ West Linn has you and your family covered. We take pride in our involvement in our community, as well as being a part of an elite nationally recognized restoration service.   

As a fire, water and storm disaster restoration specialist, SERVPRO of Lake Oswego/ West Linn utilizes and maintains and inventory of state of the art equipment and houses a staff of highly trained and IICRC certified personnel to return your home or business to a preloss condition. We are available 24 hours a day to tackle any issue the winter weather may throw at your home or business. 503-635-6233

Helping Your Lake Oswego Business after a Disaster

2/5/2019 (Permalink)

Commercial Helping Your Lake Oswego Business after a Disaster Until there is a magic button, SERVPRO of Lake Oswego/ West Linn is here to help your business after a disaster!

As a business owner, your office is one of your company’s most valuable assets. Most companies cannot afford to close for even a few days, so what do you do if your office or storefront is hit with a flood or a fire? Your friends at SERVPRO of Lake Oswego/ West Linn deal with these type of scenarios on a daily basis, and they are your first line of defense in the event of an unfortunate disaster at your place of business.

Here are a few of the services offered by SERVPRO of Lake Oswego/ West Linn:

Water Extraction & Restoration – Water can come in from many sources; a broken pipe, heavy storm, sewer back up and even water used to extinguish a fire. Our crew is highly trained in time honored, IICRC certified drying techniques that are highly regarded throughout the restoration industry

Mold Remediation – Where there is water and moisture, there is always potential for mold growth. The professionals at SERVPRO are always mindful of this and can help reduced the potential for a mold outbreak in your West Linn business after a water loss. You can read more about the different types of mold and its causes HERE

Fire Restoration – A fire in your place of business can be devastating. Beyond what the fire consumes, it also leaves caustic side effects in the form of smoke damage throughout the surrounding area. After the fire department has extinguished the fire, call us immediately. Our team of experts are ready to help bring your Lake Oswego or West Linn area business to a preloss state, minimizing the time you have to close your doors. Fire restoration is serious business. You can read more about our processes HERE.

Commercial & Residential Cleaning Services

SERVPRO may not be the first name you think of when it comes to cleaning your business, but we employ a full staff of experts who do just that! Our carpet cleaning methods and state of the art equipment is some of the best in the industry.  SERVPRO of Lake Oswego/ West Linn is the official cleaning crew for the Portland Timbers and our excellent crew cleans Portland’s iconic Providence Park after every event. We take pride in our cleaning service and it shows.

If you have been putting off that carpet cleaning, give us a call. We’d be happy to make your business sparkle!

This list is not intended to be exhaustive. We also offer bio clean up after a traumatic event as well as garment and document restoration.   

Another service that we offer is our Emergency Ready Profile (ERP), which is a free service. You can read more about how this outstanding and intuitive program could protect you and your business HERE.

If your business has suffered a fire or water loss or you have a janitorial need, give us a call today. We are always here to help, 24/7! 503-635-6233

Sump Pump Failure

1/10/2019 (Permalink)

Water Damage Sump Pump Failure A sump pump is a common feature in Lake Oswego homes. What happens when one fails?

Basements are a common feature in the Lake Oswego and West Linn metro areas. With as much precipitation as we commonly receive here, many homeowners have opted to install a water mitigation system in the lowest areas on their basement, complete with a sump pump to remove excess water in the event of overflow or flooding. Although a sump pump is a good investment to protect your basement from flooding, it is not fail proof.

In the event of Sump pump failure

Generally, a sump pump failure will occur during heavy rains of flooding. When the pump fails, or cannot pump water fast enough to prevent flooding, outside water can seep through the foundation or basement walls and cause flooding at the lowest portion of the basement. We’ve listed a few things you can do if your sump pump fails below:  

  1. Contact a trusted plumber in your local area to repair the sump pump. If your sump pump has malfunctioned during wet weather, it is likely that you are not the only one. Contact your plumber ASAP, as he may already have a full schedule due to others facing a similar problem.
  1. You may consider purchasing a basement water pump at your local hardware store. If the flooding in your basement was the result of a storm in the area, resources may be spread a little thin. Having a backup pump on hand will keep you ahead of the game until professional help can arrive. You can read more about post flood safety here
  1. Contact a reputable water restoration contractor such as SERVPRO of Lake Oswego/ West Linn. Although it doesn’t make sense for a water restoration company to pump out water as fast as it is coming in, there will still be damage to mitigate even after the standing water has been removed. You can read more about the process of water mitigation here.